RETURN POLICY

To initiate a return within 14 calendar days of delivery, please return your item to the address provided by our customer support team at info@artenesia.com to confirm the return. 

• We encourage customers to carefully read our Return Policy and ensure all items are eligible for return to avoid disappointment. 

• Refunds will be issued within 30 days of receiving your return at our return address. Please keep your purchase email receipt. 

• Any product you return must be in the same condition you received and in the original packaging.

• We provide a refund to your original payment method for full-priced items.

• We do not provide a return label or pay for return shipping. 

• Items must be in their brand-new, unused condition and original packaging to be eligible for a refund. 

• Cancellations are only accepted for full-priced items within 60 minutes of placing an order. Please, if you have to cancel your order for any reason, reach out to us immediately at info@artenesia.com if you can cancel within the given time frame. We process cancellations as quickly as possible, so cancellations are time-sensitive. 

If you have any questions regarding our Return Policy, please get in touch with us at info@artenesia.com and one of our customer support specialists will help within one (1) business day.