Is my personal information and payment information secure ?

Yes, we only use the most trusted payment processors like Paypal and Shop Pay. We encrypt and protect your personal information and would neved use it without your consent.

What is your shipping policy ?

Please refer to the shipping policy page for more details. 

I have an issue with what i ordered, can it be returned ?

Our products are backed by a 30-day Money Back Guarantee. If you need to return a product, please do so within 30 days of receiving your order. Please note that you will be responsible for covering the cost of shipping. Once we receive the product, we will promptly issue a full refund for the original purchase amount. When returning the product, kindly include your name and order number on the packaging.

Please note : If your package is on the way, you would need to wait for it to arrive and return it before receiving a refund. 

Can i cancel my order ? 

You can cancel your order without penalty, but you must do so before it ships. Please, email our customer support team at info@artenesia.com for assistance. 

I have entered an incorrect address, what do i do now ?

If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible at info@artenesia.com. We are unable to change the shipping address if your order is shipped. 

I have a question that wasn't answered, can you please help ? 

Of course! We would love to help you out. Please send an email to info@artenesia.com with your query, and we will get back to you within one business day. To ensure a speedy response, please include your order number and clearly explain the issue you're experiencing. Thanks!

The Artenesia team.